Frequently Asked Questions
Everything you need to know about your Kikkerland favorites.
How long will it take for my order to arrive?
Standard shipping usually takes 5-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund, excluding shipping costs.
Do you offer international shipping?
Yes, Kikkerland ships to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Are your products covered by a warranty?
We stand behind the quality of our design. Most products come with a 1-year manufacturer's warranty against defects. Please contact our support team with your order number for assistance.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of placement. After that, we may be unable to stop the shipment, but you can initiate a return once it arrives.